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Q: Do I need to replace my existing fire alarm or elevator equipment?

In most cases, no.PCE Connect is designed to work with many existing life-safety and communication devices. Instead of replacing the equipment itself, we modernize the communication pathway that connects those devices.This allows organizations to upgrade connectivity without the cost of replacing systems that are already functioning properly.

Reliable Communication for the Systems That Protect Lives: PCE Connect provides modern, code-compliant communication solutions that keep life-safety and operational devices connected- even as copper phone lines are retired nationwide. Our mission is to protect the systems that protect people.

We’re Here To Help You

We’re here to help you plan a safe, reliable transition from copper POTS lines.

PCE Connect partners with building owners, property managers, integrators, and organizations across the Carolinas and surrounding regions to modernize life-safety and operational communication. Tell us a little about your systems and goals, and we’ll follow up with clear next steps.

Our Office

5704 Nixon Ln,
Castle Hayne, NC 28429

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Phone : (910) 790-9300

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Use the form below and share as much detail as you’re comfortable with, this helps us route your request to the right person and respond quickly. Helpful information includes:

Common Questions

Frequently Asked Questions

As traditional copper phone lines are retired, many organizations are exploring modern communication solutions for their life-safety and operational systems. Below are answers to some of the most common questions we receive.

What is a POTS line?

A POTS line (Plain Old Telephone Service) is a traditional copper phone line used for dial-tone communication. Many devices such as fire alarm panels, elevator phones, security systems, and emergency call boxes have historically relied on these lines.

Telecommunications carriers are now retiring copper infrastructure, which is prompting organizations to upgrade to modern communication solutions.

Do I need to replace my existing fire alarm or elevator equipment?

In most cases, no.

PCE Connect is designed to work with many existing life-safety and communication devices. Instead of replacing the equipment itself, we modernize the communication pathway that connects those devices.

This allows organizations to upgrade connectivity without the cost of replacing systems that are already functioning properly.

Is a managed POTS replacement compliant with safety standards?

Yes. Modern communication solutions are designed to support requirements referenced in safety and regulatory frameworks such as:

NFPA (fire alarm communication standards)
ASME (elevator communication requirements)
HIPAA (healthcare environments)
PCI (payment systems)

PCE Connect solutions are engineered to support these environments and help maintain reliable communication for critical systems.

How do I know if my building still uses POTS lines?

Many buildings still have copper phone lines connected to fire alarm panels, elevator emergency phones, or alarm systems. If you’re unsure, our team can review your existing setup and help determine whether your systems rely on traditional POTS lines.

Why are copper POTS lines being retired?

Telecom providers are transitioning away from aging copper networks toward fiber and wireless infrastructure. Maintaining copper lines has become expensive, and many providers no longer guarantee repairs or long-term support.

As a result, businesses and facilities that rely on POTS lines must plan for replacement solutions to maintain reliable communication for critical systems.

What types of systems rely on POTS lines?

Many types of building systems still depend on traditional dial-tone communication, including:

Fire alarm control panels
Elevator emergency phones
Security alarm systems
Emergency call boxes
Fax machines
POS systems
Access control systems
Telemetry and monitoring equipment

What are the benefits of upgrading from copper POTS lines?

Organizations often upgrade to improve:

Reliability and uptime
Communication redundancy
Monitoring and visibility
Long-term cost predictability
Compatibility with modern networks

How do I get started?

The first step is a simple review of your current communication lines and the systems connected to them. Our team can evaluate your existing setup and recommend a clear path forward.

Have a question? We are here for you.

Customer Support

(910) 790-9300

Technical Support

(910) 790-9300